Frequently Asked Questions

Is my child safe with Phoenix Sports?

Yes. Safety is our #1 priority. Our staff implements and adheres to very strict company safety policies.

  1. All athletes are signed in and signed out by parents.
  2. All staff is CPR/First Aid certified
  3. All staff are CDC concussion trained. 
  4. All staff are 18 years or older or have been cleared by local school district offices. 
  5. All staff is subject to State and Federal background checks.
  6. Staff inspect the recreation bathroom facilities before the children enter.
  7. Staff keep eyes on the children at all times. 

Are the staff background checked?
Yes. Each and every member of Phoenix Sports is background checked via LiveScan through the FBI federal database as well as the California State database.

What is Phoenix Sports participant behavior policy?
While participant behavior is not usually an issue at Phoenix Sports programs, we have a simple protocol in place to manage behavior challenges with participants.
The first step when a participant is experiencing behavioral issues is to have a one on one discussion with the child to better understand the situation and figure out the best strategy to help the child. If the negative behavior continues, we have the child take a short timeout where they control the duration. When the child is ready to return, they may rejoin the camp activities.
If there is a second behavior incident on the same day, the child may be placed in a second timeout. If applicable, the coach may sit with the child and discuss the child’s actions, determine the cause and what a better solution could have been.
If behavior challenges continue, the parent will be contacted by the on-site director to seek additional support. In extremely rare cases, a child may be removed from camp for the day and/or removed from future programs during the week.
If the parents or guardians have questions about Phoenix Sports behavior policy. Please contact Phoenix Sports directly at
How does Phoenix Sports manage bullying when it occurs at programs?

Phoenix Sports takes the emotional well-being of all participants very seriously. Bullying in any of these forms, racism, physical abuse, verbal abuse, sexual bullying, emotional intimidation or cyberbullying is NOT tolerated at Phoenix Sports programs.

In the event an incident of bullying occurs between a group of participants, the parents of the children involved will be informed immediately or at pick-up time, depending on the severity of the incident. If the behavior continues with one or more participants, coaches will consult with local Phoenix Sports management on considering expulsion from the program or next steps in line with Phoenix Sports participant behavior policy.

Phoenix Sports may direct parents and/or guardians to the CDC #StopBullying webpage for further assistance with bully management and bully prevention.

What is the player to coach ratio?

Phoenix Sports believes that a smaller group setting is the best for the young athlete to learn and grow. Therefore, we have 1 trained coach for every 7 young athletes. A single sports session will not exceed 12 young athletes.

Is there a waiver I need to sign?

Yes. By creating an account or membership with Phoenix Sports. You agreed to the organizations Terms of Service. Which includes a liability waiver, concussion safety protocol, Covid-19 policy, photo release form, terms and conditions, privacy policy, and refunds and cancellation policy. If you have any questions about these forms. You can contact the organization or visit the links located at the bottom of every page on the website.

Does my child benefit from multiple visits?

Yes. Your young athlete would benefit from multiple sports sessions. On each return trip to camp, our participants work on mastering the lessons from previous sessions. "Practice, practice, practice" is the famous saying. We ensure that each athlete learns to grow and learn new skills as well as develop new social life skills.

Is the camp for boys and girls?

Yes. We believe that girls and boys who at or near the same skill level should play together. On the "programs" section of the website. Each session will state whether the camp session is for boys/girls or only boys and only girls.

Will my child's program be cancelled or relocated?

Phoenix Sports hopes that programs do not get cancelled but occasionally, we don’t get enough participants for the camps session. We have a minimum number of participants required for each camp, which vary of the camps participants age. We hope that once you sign up, you encourage your friends and other families to participate with your young athlete. 

In the event that your Phoenix Sports session is cancelled due to low enrollment, you will be notified prior to the session's start and receive a full refund or a credit towards a future Phoenix Sports program. 

Phoenix Sports Relocation Policy:
Phoenix Sports programs do not change locations for single sport camps that are once a week. Phoenix Sports day camp programs that are week long camps, M-F, for summer, spring break, and holiday breaks. These may change locations based on registrations. If you are asked to change locations, you will receive a $10 refund for the inconvenience. You are also entitled to a full refund if you choose to not relocate and participate. 
What is the refund and cancellation policy?

*You must contact Phoenix Sports to begin a cancellation and refund process. 

Phoenix Sports has a 24 hour cancellation policy if you are asking for a full refund for a single camp or an entire camp set. 

Phoenix Sports will review each participants case if a full refund is requested for a single camp or a set of camps.  

Weather or uncontrollable situation cancelation policy:
If a single camp is postponed due to weather then the camp that is canceled will be added to the end of the camp group set. 

e.g. 8 camps starting 1/20 and ending 3/10. Camp #4 is postponed due to weather.  The canceled camp will be added to the end and the last day will be 3/17.

What if my child misses one session and I purchased a multiple session program?
*You must contact Phoenix Sports to begin a cancellation and refund process. 
Phoenix Sports camps are often continuous and once a sports camp set ends another will begin the following week. If you and your young athlete miss one camp and would like to make it up. You have the option to join the next set of camps to make up for the camp that you missed.