Cancellation and Refund Policy
*All purchased camps/classes are eligible for a Phoenix Sports credit towards any event that Phoenix Sports hosts for your child or towards a sibling.
Read Carefully
REFUND POLICY
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Refunds are not issued for non-attendance for a scheduled class.
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Refunds are not issued for any unscheduled class cancellation by Phoenix Sports.
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Refunds will not be issued for any school, site or field closure due to inclement weather, natural disaster, government emergency, or health crisis.
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Should a parent find it necessary to withdraw their child from a Phoenix Sports enrollment (registration), a refund will be issued for the remaining sessions (with exception of the clauses mentioned above).
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Missed classes due to any circumstance will be credited as a roll-over and can be applied to future purchases or made up at any future time with Phoenix Sports.
Just not the right fit?
On the unlikely occasion that you or your child may not enjoy the class you have purchased or you believe that your child is not ready for Phoenix Sports (younger ages). Phoenix Sports will process a refund for the remaining classes.
If you have any questions, please contact:
Phoenix Sports (760) 587-7452
Rain-outs?
If there is a hard rain up to 20-30 minutes before class is scheduled to begin and it has been deemed unsafe play. A staff member from Phoenix Sports will call or text the parents registered for that particular class and notify you of a cancellation and will reschedule the missed class.
If there is a light drizzle and it will mostly clear up in a short while, we will run camps. Weather is unpredictable and we do NOT cancel/postpone classes until about 20-30 minutes before if necessary.
Example: 8 classes are set for a date range between 3/1 - 4/19, class 6 is canceled due to rain or other weather, that missed date will be added to the end of the 8 week set and end on 4/26 instead of 4/19.
Are you going to miss a class and need to make it up?
If you (parent/guardian) are going to miss a class regardless of circumstances. The Phoenix Sports refund policy mentioned above will apply.
Phoenix Sports will honor your class registration/purchase and roll over your missed class(es) to another set of classes. You may use that missed class (credit) towards any Phoenix Sports event that we host. You may apply it to a different class on a different date/time as long as Phoenix Sports has a class running.
If you wish to remain in that particular class on that particular date/time, then you may use that missed class as a credit towards the next set of classes (see example).
Example: You missed 2 classes out of the 8 you purchased and you would like to continue for another full set of 8 classes, you may purchase 6 classes but attend all 8 to make up for the 2 you missed.
If you have any questions, please contact:
Phoenix Sports (760-587-7452
Summer Camp or School Holiday Break Camp Cancellation:
A 100% refund will be given if a cancellation notification is received by Phoenix Sports at least 7 days prior to the start of that week's camp.
Example: Purchased summer camp start week 7/1 - 7/5 and canceled on 6/25 or before would result in a 100% refund.
A 80% refund will be given if a cancellation notification is received by Phoenix Sports at least 5 days prior to the start of that week's camp.
Example: Purchased summer camp week 7/1 - 7/5 and canceled on 6/27 or before would result in a 80% refund.
A 70% refund will be given if a cancellation notification is received by Phoenix Sports at least 3 days prior to the start of that week's camp.
Example: Purchased summer camp week 7/1 - 7/5 and canceled on 6/29 or before would result in a 70% refund.
A 50% refund will be given if a cancellation notification is received by Phoenix Sports at least 24 hours or earlier prior to the start of that week's camp.
Example: Purchased summer camp week 7/1 - 7/5 and canceled on 6/31 or before would result in a 50% refund.
HOWEVER….
If you cancel your camp up to 1 hour before camp is scheduled to start. You are eligible for a camp CREDIT.
This unused purchased school break camp can be applied to another summer camp week, school holiday break week, or even another sport camp entirely such as soccer, basketball or tee-ball. It may even be applied to different siblings for different camps.
*All purchased camps/classes are eligible for a Phoenix Sports credit towards any event that Phoenix Sports hosts for your child or towards a sibling.
Example: Your camp start date is 7/1 - 7/5 ($394 value) and you cancel 2 hours prior to the start date/time. This camp can be credited to any summer camp, school break camp, or other sports camp that Phoenix Sports offers. Such as, a 8 week soccer session ($200 value) and you will still have $194 to apply somewhere else or use it towards a sibling for another camp.
If you have any questions, please contact:
Phoenix Sports (760-587-7452